ODR: technology meets Alternative Dispute Resolution

by Rob 1. December 2010 11:51

Online dispute resolution (ODR) is a growing area of ADR. ODR exclusively uses websites with and without human facilitators instead of face-to-face discussion. The clients may use "automatic negotiation" or "cyber-mediation" among other services. The ODR sites are free and fee-based. The most common use of ODR is to resolve e-commerce disputes. The National Center for Technology and Dispute Resolution offers more information on ODR.

One example of note is iCourthouse, an ODR site that allows anyone to select pending cases and participate online as a juror.  

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